THE SEARCH FOR SANTA: TERMS & CONDITIONS
Conditions of Sale
All reservations for the Search for Santa experience require credit card information at the time of booking your reservation.
Exchanges & No Refund Policy: ALL TICKETS ARE NON-REFUNDABLE once purchased, and include a (1) one-time courtesy exchange for another date or time if needed. Additional exchanges other than the (1) one- time courtesy exchange will be charged $5 per ticket. Exchanges MUST be completed 14 days prior to the original session date and must be made for the same season. Ticket changes/modifications are subject to availability and are limited to adding guests or making changes to your session date. Refunds will not be issued for any downgraded tickets. If tickets are upgraded, the difference in the cost of the tickets will be charged to the guest. All ticket exchanges must be made with a reservationist.
Early Elf Discounts or Other Promotions: Early Elf Discounts or any other promotions will be offered only for a limited time.
Missing Your Tour Time or Date: Guests need to be prepared and plan ahead to ensure they check-in at least 10 minutes (minimum) prior their scheduled departure time at the Check-in Point. IMPORTANT NOTE: If you miss your session time, your ticket(s) will be forfeited and will not be redeemable for another time or date.
Weather Policy: In the unlikely event of a severe weather event, or Act of God that may inhibit travel to Banff and the Search for Santa Experience, AND if this event causes the Search for Santa Experience to cease operations due to weather, or Act of God, then guests will be afforded a replacement ticket for another date & time in the same season, based on availability, or the replacement ticket may be used for the next years season. Guests need to be aware of possible winter conditions in Banff and prepare accordingly to ensure they arrive safely, and on time for their scheduled departure time.
Strollers: Small strollers are permitted, and will be stored during The Search for Santa. Upon arrival, Santa’s helper will stow your stroller for you and make sure it is available for your departure.
ADA & Accessibility:
Wheelchair guests – please contact us by email at hello@thesearchforsanta.ca. We want to ensure that your experience is a positive one.
Hearing Impaired GuestS: we are unable to provide translators this year.
Other Assistance or questions – For any other assistance, please contact our reservation team via email hello@thesearchforsanta.ca
Guest Experience/Guest Removal: Our primary focus is providing our guests a wonderful and safe family experience. Management reserves the exclusive right to ask, and remove ANY guest(s) who may be disruptive, or otherwise create a situation that impairs or diminishes other guests experiences. Rudeness, alcohol impairment, belligerent behavior, excessive loudness, inappropriate language, failure to follow cast instructions or provocative gestures will not be tolerated and guests may be removed immediately at management’s discretion. NO REFUNDS will be given to guests who are asked to be removed for any actions, or inappropriate behavior that affects other guests in a negative way.
Special Requests: Due to the magical and interactive nature of the Search for Santa Experience, please note that special requests are not guaranteed, but we will do everything in our power to honor whenever possible and feasible.
Prices/Rates/Availability/Amending Departure Times: Rates, times and schedules are subject to change by management’s discretion, and management reserves the right to modify or amend your tour time on a given date based on operational requirements, or maintenance issues. Management will do everything in their power to advise our guests ahead of time of any tour time adjustments that may be required.
COVID-19: Because we are living in extraordinary unpredictable times, your ticket purchase is fully refundable if events are unable to proceed due to Alberta Health Services Covid restrictions. Credit card processing fees however, are not refundable as per the terms and conditions of the second party payment processing platforms The Search for Santa uses to manage the ticketing process.
If the events proceed as planned, tickets are considered non-refundable but they do include a “one-time” courtesy exchange for another date or time for the same season. Additional exchanges beyond the “one-time” courtesy exchange will be assessed an exchange fee 0f $5.00 PER TICKET.
*IMPORTANT – PLEASE NOTE: If you are late for your session time, or fail to show up for your session time, you will forfeit all monies paid.
YOU ASSUME ALL RISK AND DANGER INCIDENTAL TO THE TRAVEL TO THE SEARCH FOR SANTA EXPERIENCE. NO ALCOHOL, DRUGS, WEAPONS, FOOD, OR GLASS CONTAINERS ALLOWED. RECORDING DEVICES, STILL CAMERAS, AND VIDEO CAMERAS ARE NOT PERMITTED. YOU HEREBY CONSENT TO THE REASONABLE SEARCH FOR ALCOHOLIC BEVERAGES, DRUGS, OR WEAPONS. YOU FURTHER CONSENT TO THE USE OF YOUR IMAGE OR LIKENESS INCIDENTAL TO ANY DISPLAY, TRANSMISSION, OR REPRODUCTION OF THE EVENT. MANAGEMENT RESERVES THE RIGHT TO REFUSE ADMISSION OR EJECT ANY PERSON WHOSE CONDUCT IS DEEMED BY MANAGEMENT TO BE DISORDERLY OR WHO FAILS TO COMPLY WITH THE TERMS AND CONDITIONS HEREIN. THE SEARCH FOR SANTA EXPERIENCE WILL NOT BE RESPONSIBLE FOR DAMAGED, LOST, OR STOLEN PERSONAL ITEMS. GUEST ASSUMES ALL RESPONSIBILITY FOR PERSONAL ITEMS, THIS INCLUDES BUT IS NOT LIMITED TO, CAMERAS, STROLLERS, WHEELCHAIRS, CLOTHING, JEWELRY, ELECTRONIC DEVICES, PURSES, WALLETS, AND ALL OTHER PERSONAL ITEMS. SEE FULL TERMS & CONDITIONS AT WWW.THESEARCHFORSANTA.COM.